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Few organizations offer the depth
of expertise, know-how and practical
leadership offered by the Alexander
Group. Whether your organization is…
- An existing professional services
organization within a product company
that wants to dramatically improve
its performance
- An existing product support (break-fix)
services organization wanting to
add professional services capabilities
- A product-centered company striving
to become services-led business
…we deliver world-class consulting,
assessment and training based on industry
best practices and affordable solutions
with high return-on-investment. Quite
simply: We know what works.
When you deal with Alexander Consulting,
you work only with partners and senior
consultants—individuals that
are comfortable giving candid insights
even when they may challenge your
assumptions and views. Alexander Consulting
also features a global network of
services experts who are added to
the project team when specialized
capabilities are needed.
Our ongoing program of research and
assessment is the standard for the
industry and is embraced and endorsed
by three of the leading voices of
services:We are a TPSA Certified
Partner—one of the very few firms
who have earned this recognition from
the technology professional services
industry’s premier organization;
Arizona State University’s Center
for Services Leadership and PS
Village.
Our latest research report, The
State of Professional Services II:
An Industry Comes of Age, describes
the trends, establishes the benchmarks,
and provides the core and best practices
of professional services organizations
within product companies trying to
transition to top performance.
Alexander Consulting has published
over 70 articles, white papers, and
research reports, as well as two books,
the most recent being the industry
bestseller S-Business:
Reinventing the Services Organization.
This book serves as a benchmark and
personal guide to many executives
taking their professional services
organizations to the next level of
performance.
Added to this research foundation
are decades of hands-on work in the
professional services field. This
experience provides the subject-matter
expertise required to determine marketplace
realities, establish realistic options,
and tailor recommendations most appropriate
to our clients’ unique situations.
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