Are you leaving money on the table?
Would you like to get more from your present resources?
Trusted advisors are golden...the huge value they deliver to their customers
drives loyalty, brings in new, profitable business, and creates competitive
advantage. This webinar explains what they do differently from the rest
of the pack—and shares insights so that more of your people can attain this lofty
status with their customers.
Based on Alexander's ground breaking Trusted Advisor study, and supported by real-world hands-on consulting and training, you'll learn the inside scoop on the special characteristics and business approach trusted advisors use to such great effect. Unleash the power of the hidden sales force within your engineers, consultants, field service professionals.
Service and sales executives, directors and managers of field service operations, directors or support, global account leads, business development professionals, project managers, consultants—anyone who touches the customer.
- How to tap into "the hidden sales force within" concept
- Anyone who touches the customer has the potential to become a trusted advisor
- The six behaviors that trusted advisors exhibit that others don't
- The six drivers that can accelerate trust
- Management's role in building trusted advisors
- How to deepen client relationships and generate new sales by building new soft skills within your technical groups
Dr. James Alexander, founder of Alexander Consulting, is a services thought leader and the premier researcher, writer, and speaker on the topic of professional services strategy. He has authored or co-authored dozens of articles, white papers, research reports, and books.
Jim has taught at major universities in the U.S., Europe and Mexico, and was selected as the "Services Pundit" for IBM Global Services 2003 Headlights Program. In addition, he was the U.S. Department of Commerce's e-business subject-matter expert of their Latin American e-business Fellowship Program From 2001 through 2004.
Jim is a renowned expert on identifying critical service trends and issue, defining benchmarks and best practices and clearly articulating this information to the business world. He is a trusted advisor and executive coach to many senior executives of leading services organizations, helping them navigate the journey from business-as-usual to business-as-exceptional--high-performance, professional services businesses.
Please contact: Jim
Alexander
alex@alexanderstrategists.com
239-283-7400
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