Critical Leadership Skills: Essentials for Leading a Successful PSO at All Levels
with Dr. Jim Alexander
December 16, 2008

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Selling Skills for Technical Talent
with Dr. Jim Alexander
January 16, 2009

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Secrets of the Super Sellers
with Dr. Jim Alexander
February 13, 2009

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What Trusted Advisors Do that Others Don't
with Dr. Jim Alexander
March 20, 2009

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Getting, Growing and Keeping Top Talent
with Dr. Jim Alexander
April 17, 2009

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Lessons on Loyalty: Turning Customers into Champions
with Dr. Jim Alexander
May 15, 2009

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Building Professional Services: Take Your PSO to the Next Level
with Dr. Jim Alexander
June 19, 2009

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Five Fatal Flaws of Marketing Services
with Dr. Jim Alexander
July 17, 2009

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There Are 5 Ways You Can Turn Your Technical Experts into Trusted Advisors:

Trusted Advisor Study
No one has more impact on getting and keeping customers than the technical expert. Yet, although their specialized knowledge is highly prized, their potential value both to their customers and to their organization is often unrealized. For technical experts to become true trusted advisors they need a shift in mindset, an expansion of role, and advanced knowledge and skills. For the vast majority of technical experts, this is a very doable, very rewarding transformation.

Based on interviews with 80 top professional services and services executives in some of the world’s leading organizations. This landmark study is essential for anyone interested in knowing the best practices and benchmarks for getting the most out of your technical talent.

"This top-notch research demonstrates the value and outlines the processes required to leverage key technical talent by transforming them into your most valuable resource for achieving customer satisfaction and growth.  I’d recommend this study to anyone who manages technical talent."

—Dan Wiersma, Sr. VP, Sony Service Company, Sony Electronics

High Level Technical Talent Assessment
The first step in developing Trusted Advisors is a Technical Talent Assessment.  Alexander Consulting will conduct an extensive assessment of 12 technical talent success levers. Each of these levers are rated for current performance of your organization’s talent compared against industry benchmarks and best practices.

For more information, download a PDF here, or email us, or call 239-283-7400.

Becoming a Trusted Advisor Workshop
This one-day, highly interactive workshop teaches the critical knowledge and skills, methods and tools required to effectively engage and sustain a trusted advisor relationship with all your clients. The results are more value to the customer and more value to your organization. Learn More >

Leading and Managing Technical Talent Workshop
Would you like to get more from your present resources? Would you like to get higher billable hours from your technical talent? Would you like to gain a distinct competitive advantage?

Technical experts that achieve trusted advisor status with their customers provide your organization with a distinct competitive advantage. Their value to your organization is immense. Yet, on average only about five percent of technical talent enjoys this special relationship. Learn More >

Trusted Advisor Keynote
Dr. Jim Alexander is available for executive presentations and keynote speeches on the important topic of Turning Technical Talent into Trusted Advisors. He provides the latest information from his landmark study and helps you to apply it to your own organization. Jim has led panel discussions, keynoted conferences and conducted private executive overviews for dozens of companies and organizations.

To learn more, email us here, or call 239-283-7400.